Email hosting instructions

If you haven't already done so, you will need to Order Email Hosting or Web Hosting before you can set up email for your domain name.

Complete the following steps to set up your email account to work with your domain name.

  1. Create Email Accounts in the Hosting Control Panel
  2. Change Name Servers (if you change your name server records you will need to wait up to 24 hours before you can test your email accounts and set up your computer to download mail)
  3. Test Email Accounts
  4. Set up your computer to download mail

1.Create Email Accounts

To set up an email account, you will need to login, choose your domain from the drop down menu and click "ADMINISTER".

Click on the link 'EMAIL" and add your email accounts. If you ordered cpanel hosting, you will need to click on Cpanel Hosting and then navigate to the Email Accounts Area to add your email accounts.

You then need to click on "create a new POP account" and on the following page, enter the username that you want, password for this username and tick the boxes to enable Antivirus and AntiSpam.

Your new email address has been created and you can create additional email accounts or email aliases for your domain name. 

2. Changing name server records - This step is only required if you have transferred in your domain.

Unless your name servers have been set to the name servers below, your email accounts and webmail  WILL NOT work.

Warning: if you are transferring from another host, you should download your mail before making the following name server changes, otherwise email may be left on your old hosting account's mail server. You must make sure that you have created mailboxes for all email users before you change your name server records or else you will lose email in the process of changing name servers.


Once you are logged in, and you need to select your domain name from the pull down menu and click "ADMINISTER".

You will then see the link "Domain Names", click on this link and scroll down to the bottom of this page.

Here you can edit your name server records by adding new name servers and deleting your old name server records. The following name servers match the following domain name products.

Name server records



Business Web
Advanced Web
Premium Web
Domain Manager
Cloud Business Email
Standard Cloud Hosting
Business+ Cloud Hosting
Premium Cloud Hosting





Personal cPanel Hosting
Business cPanel Hosting
Enterprise cPanel Hosting


Why does it take 24-48 hours to propogate name server changes across the internet? The internet is made up of many servers and computers all linked together and 11 authoritative name servers that direct internet traffic. When you make a change to your name server records, this change is made at your registrar who is linked to the central authoritative name servers. ISPs hold name server records in cache or memory, for a period of 24 hours and this means that if you have been to your URL, and then changed your name server records, the old record is held in memory until the ISP flushes the cache and the ISP updates your domain name to the new records. If you update your name server records, and you have not been to your domain name that day or just after the change, the change will appear to happen very quickly - sometimes within minutes or in the hour. The problem is, if you visit your website too soon after making a name server change, and your ISP holds the old name server record in memory and you will not be directed you to your new record until the cached is flushed again. (usually every 24 hours)

3.Test your new email accounts

Once your name servers have been delegated, login to webmail and test sending and receiving mail before you try configuring your mail client to download your mail. Do this by

  1. receiving mail from another email account
  2. sending mail to another email account

Make sure your email is working from webmail. Then, follow the link below to learn how to configure your computer to download mail.

4. Learn how to configure mail client to download mail.